Lived support

Lived (树洞日记 / 樹洞日記) is a private photo journal that you can also share with the people closest to you. If something isn't working, or you have an idea, write to hello@livedjournal.app and a real person will reply, usually within two working days.

Where is my journal stored?

Your journal is a folder of ordinary files on your iPhone. When iCloud Drive is on, it is kept in your own iCloud Drive, so it comes back when you sign in on a new iPhone. We run no servers and can't see anything you write.

How do I restore my subscription?

Open Settings › Your plan in Lived and tap Restore purchases. To change or cancel a plan, tap Manage subscription, or open the Settings app › your name › Subscriptions.

An invite link didn't open the journal

Make sure Lived is installed, then tap the link again in WhatsApp or Messages. If it still opens in Safari, long-press the link and choose Open in Lived.

How do I delete everything?

Settings › Account › Delete everything removes your journals, photo copies and settings from your iPhone and from your iCloud. Moments you already shared stay with the other members of that journal.

中文支持

如有任何问题，请发邮件至 hello@livedjournal.app，我们会用中文回复。如有任何問題，請寄信至 hello@livedjournal.app，我們會用中文回覆。